About the Team:
Our client is looking for an exceptional surveyor to join the Northern Property Management Team. Based in Birmingham, you will be responsible for managing FRI and service charge properties across a variety of asset classes. This will include managing high-profile real estate in central Birmingham, as well as industrial, office and retail properties throughout the Midlands and North.
The team is friendly, sociable, and dynamic and offers several opportunities including, but not limited to:
- Interesting and varied work across various asset classes.
- Client facing, with the opportunities to lead client relationships and grow instructions.
- Structured training and career progression
- A strong internal support network.
The purpose of this role is to work predominantly on portfolio instructions, ensuring accurate and timely delivery of service and to work with other service lines to ensure a tailored and coordinated service.
Key Responsibilities
- Manage the transition of client/properties in and out of core management
- Responsibility for compliance relating to sites under their control, acting or escalating any issues relating to non-compliance
- Carry out property inspections
- Responsibility for taking the appropriate action in response to any legal notice received in relation to a managed property
- Responsibility for preparing data for client meetings
- Attending client meetings, ensure recording of minutes and carrying out of actions arising
- Reading of leases and ensuring accurate data is maintained on the property management system
- Ensure rent demands are raised accurately and on time
- Provide recommendations to clients to recover rent and other sums due under the lease terms
- Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales, subject to approval by line manager
- Ensure all tenant application fee invoices are raised and paid promptly
- Work with the on-site facilities teams to review and obtain approval of service charge budgets
- Review service charge cash flows and budgets subject to client requirements
- Approve service charge year end reconciliations in accordance with RICS guidelines / client instruction.
- Identify and progress opportunities for cross-selling activities
- Responsibility for arranging and chairing occupier meetings and occupier liaison as required
- Ensure recording of minutes of occupier meetings and 1-2-1 meetings are completed and all actions arising from the meeting are dealt with
- Take appropriate action for all forthcoming lease diary events.
- Identify opportunities for providing additional services to clients and provide appropriate recommendations.
- Review tenant applications and prepare client recommendations
- Explore opportunities for new business generation and be an efficient presenter
Key Skills/Knowledge
- Ideally RICS qualified although property management experience is considered more important
- Relevant work in property management in the UK market
- Constantly updating knowledge of legislation relating to property management
- Able to build and maintain client relationships and internal relationships with other service lines
- Use and grow knowledge of law relating to property management to make recommendations to the client
- Understand and grow knowledge of the clients’ investment objectives
- Be able to recognise opportunities for selling additional services to clients, including cross-selling
- Able to build and maintain tenant / customer relationships
- Be able to apply legal principles of tenant applications for consent and the processes to be followed
- Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease
- Understand credit control methods
- Able to use IT software such as Word, Excel and other databases
- Understand and use industry / company specific IT applications
- Able to contribute to team and department business plans
- Able to work as part of a team, supporting other team members and recognising the work of others
- Build and maintain relationships with other parts of the wider company service lines
Person Specification
- Good interpersonal skills
- Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
- Maintains a positive attitude towards routine tasks
- Accurate and exceptional attention to detail
- Pro-active and enjoys working autonomously and as part of a wider team
- Confident and assertive where required
- Sociable and outgoing
- Flexible approach to work
- Understands and appreciates the importance of using discretion
- Team player who deals effectively with colleagues and clients
Remuneration
- Basic Salary from £40,000 to £55,000 per annum (D.O.E.)
- Annual Car Allowance
- Annual Bonus
- Pension, Healthcare & Life Insurance
- ….and much, much more.
My client offers home working flexibility with real scope for career development for a dedicated, professional and enthusiastic individual with a strong work ethic who wants to join one of the market leaders.
If you wish to apply for this position, please email your CV to andrew@kingsleyrecruitment.co.uk or call Andrew Kingsley MRICS on 07879 413 765 for further information.
Kingsley is a leading Property & Built Environment Recruitment Consultancy, providing across all levels of seniority, throughout the UK, and beyond. Our directors hold a true mix of time-served surveying experience and high-level Professional Recruitment, which sets us apart from our competitors
If you are considering either your next career move, or looking to recruit within your property team, then please contact Kingsley for Independent, Confidential and Qualified advice.